Privacy Policy
Privacy Policy for Refresh Day Spa (Refresh Wellness Group PTY LTD)
Effective Date: 29/07/2024
At Refresh Day Spa, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services, whether online or in-person.
1. Information We Collect
We collect various types of information to provide you with an exceptional experience at our salon/spa:
- Personal Information: When you book an appointment or create an account, we collect information such as your name, phone number, email address, and payment details.
- Health and Wellness Information: In certain cases, you may provide us with health-related information relevant to our services (e.g., allergies or skin conditions).
- Payment Information: We may collect credit card details or other payment information to process payments for services rendered.
- Communication Information: We may collect information about your interactions with us, such as emails, phone calls, or appointment requests.
- Usage Information: When you visit our website, we may collect non-personally identifiable information, such as browser type, device information, and pages visited, through cookies and similar technologies.
2. How We Use Your Information
We use your information to provide the best possible experience:
- To Provide Services: We use your personal information to book, confirm, and manage your appointments and services.
- To Process Payments: We use your payment information to complete transactions related to services rendered.
- To Communicate with You: We may send appointment reminders, service updates, promotional offers, or customer service responses via email, phone, or text messages.
- To Improve Our Services: We use usage data to improve our website and services, ensuring they are user-friendly and meet your needs.
- To Comply with Legal Obligations: We may use or disclose your information if required to comply with legal obligations or respond to legal requests.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your personal and payment information with trusted third-party service providers who help us operate our business (e.g., payment processors, booking systems).
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your browsing experience. You can adjust your browser settings to block or delete cookies, but this may impact your ability to use certain features of our website.
6. Your Choices and Rights
- Access and Correction: You have the right to request access to and correction of the personal information we hold about you.
- Opt-out of Communications: You can opt out of promotional emails or text messages by following the unsubscribe instructions in those communications.
- Data Retention: We retain your personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of this policy and notify you via email or other communication channels.
9. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:
Refresh Day Spa
90 Garsed St, Bendigo, VIC 3550
03 5442 5409
By using our services, you consent to the collection and use of your information as described in this privacy policy.