It is always recommended to book ahead of time to ensure we can accommodate your request.

Appointments greater than 1 hour will require credit card details or a 50% deposit to secure your appointment.

We ask that you arrive 15 min prior to your appointment time. This allows time to relax prior to your treatment and to ensure you receive your full treatment time. New clients will also need to fill in a client card which will take a few minutes. Plan your time carefully as late arrival may simply reduce the time of your treatment.

We send out confirmation texts the day before your appointment, please reply "YES" to this text to confirm you will be attending.

Due to the high level of demand for appointments, if confirmation has not been received by 6pm the day before we may give your appointment away. So please reply 'yes' to the text or call to confirm. Thanks. 

Please understand that if you change your appointment time or are unable to attend with less than 24 hours’ notice a 50% cancellation fee will apply. If you DO NOT turn up for your appointment there will be a 100% cancellation fee.

Pedicures - we recommend you wear open toed shoes to prevent smudging.
Spray tan - see tanning info sheet.
Sauna – see sauna info sheet.

We request that mobile phones and other devices be turned to silent or off.

At Refresh Day Spa we accept

• EFT
• Credit card
• American Express
• Hicaps (if you are claiming on your private health fund)
• Pay Pal (for online purchases)

Product Refund Policy

We are happy to provide testers or samples of any makeup or skincare to ensure you are 100% happy prior to purchase as we cannot accept returns of any product unless faulty. 

Concession (Bulk treatment buying) 

If you have purchased concessions with us and no longer wish to use them, we are happy to credit the remaining balance onto your account for you or someone else to use on another treatment or products, however there is an administration fee of $50 which will be automatically reduced.