Spray Tan: Exfoilate well, arrive without deodarant, wear dark, loose fitting clothing.
Sauna: we will provide a wrap for you to wear but you may wish to bring a change of underwear.
All treatments: underwear required
It is always recommended to book ahead of time to ensure we can accommodate your request.
Bookings can be made online or by phone; links on home page.
Packages, group bookings or appointments greater than 1 hour will require credit card details or a 50% deposit to secure your appointment.
We ask that you arrive 5 min prior to your appointment time. This allows time to relax prior to your treatment and to ensure you receive your full treatment time. New clients will also need to fill in a client card which will take a few minutes. Plan your time carefully as late arrival may simply reduce the time of your treatment.
We send out confirmation texts the day before your appointment, please reply "YES" to this text to confirm you will be attending. We will make every effort to confirm your appointment but please understand failure to reply may result in your booking being forfeited.
Please understand that if you change your appointment time or are unable to attend with less than 24 hours’ notice a 50% cancellation fee will apply. If you DO NOT turn up for your appointment there will be a 100% cancellation fee.
We request that mobile phones and other devices be turned to silent or off.
Please no phone conversations in reception, the hallway or on the veranda.
In the sauna; bring earphones/earpods if you would like your own music or podcast but we do have background relaxation music on in the room. Please understand there may be someone in the room next to you having a massage, so no phone conversations or other music please.
At Refresh Day Spa we accept
All gift vouchers have 3 years before they expire and they are not redeemable for cash.
Gift vouchers can be purchased in person or through our website via the 'gift cards' tab at the top
If our staff believe through comments or actions that you have the wrong impression of our service, the service may be refused or a manager may be called in to supervise the treatment to ensure the highest professional standards.
As a client you are also entitled to request supervision of treatment or to cease treatment if you have expressed you are uncomfortable and your therapist has not responded to the best of their ability to your request, please speak up if you are not comfortable for any reason, we have very high standards for our therapists and we trust they will do whatever they can to make you comfortable.